Director, Account Management – Global PSF

Director, Account Management, Americas – PSF 

The Director, Account Management, Professional Services Firms (PSF) Americas, will spearhead the growth of one of GLG’s largest and fastest growing accounts with the Professional Services Firms business focusing on expansion in the Americas. This position is based in our New York, NY office. 

Our Professional Services Firms practice represents one of GLG’s largest client segments and includes major strategy consulting firms, PR firms, ad agencies, and boutique advisories. Access to expertise improves the quality of these firms’ client recommendations and augments their own domain knowledge. 

The Director, Account Management, Americas will report to the SVP, Global Client Service for the account. The Director, Account Management is responsible for driving the business unit’s revenue growth, user acquisition and retention, and driving commercial and account management best practices through continuous improvement and close coaching. In addition, the Director, Account Management will be a key conduit for client feedback to inform GLG’s product development and service strategy. They will collaborate with leaders across Client Service, Compliance, Finance and Technology (both in the Americas and across the globe given the global nature of this top account) to implement and refine and evangelize GLG’s value proposition within our client account.  

The Director, Account Management will help shape and implement strong enterprise account management strategies, (both retaining existing users and finding and creating new advocates,) at this strategic account. They will also identify new opportunities to leverage GLG’s network members to address key client problems. This will be accomplished by regularly engaging with senior level decision makers to identify opportunities for thoughtful collaboration. 

Specific responsibilities include (but are not limited to): 

• Revenue responsibility for the growth of GLG’s business with the strategic account in the Americas
• Client renewal support in partnership with the account management team and the Global Account Director
• Coach and support Client Service team members on relationship building best practices
• Work with senior leadership and finance on revenue forecasting
• Work creatively and collaboratively with internal colleagues: sales, marketing, legal, compliance, finance, technology —to deliver solutions to solve complex business issues
• Oversee the development of account plans, set account growth objectives, and partner with senior client service team leaders to achieve those objectives
• Communicate GLG’s mission, vision, and strategy and premium value proposition
• Represent the core values that underpin GLG’s culture 

Key performance metrics include achieving revenue targets, building strong account management practices, maintaining strong relationships with GLG’s biggest champions, growing the number of active users and advocates, and driving adoption of new products and systems. Candidates should be comfortable articulating the value of our services over the phone and, importantly, in person. 

An ideal candidate will have the following: 

• 5-7 years of account management or sales experience, ideally selling into consulting firms, private equity or hedge funds
• Demonstrated ability to build strong and lasting relationships with key decision makers in client firms
• Proven track record of data-driven account management and decision making
• Results-oriented focus and track record of business growth/turnaround
• Proven ability to coach and develop talent
• Ability to thrive in a fast-paced, competitive, client service-oriented work environment
• Experience working in a metrics-driven, entrepreneurial, and challenging environment
• Passion for problem-solving and delighting clients
• Prior success in global and cross-functional collaboration
• Ability to work well independently and be self-motivated
• A strong passion for persuasion, especially around complicated and intellectually challenging issues
• Superior verbal and written communication skills
• A demonstrated ability to read and understand people
• The highest level of integrity and professionalism
• A creative and entrepreneurial mindset; an interest in helping to build a business and to be compensated according to performance
• Demonstrative ability and initiative to handle increasing responsibility over time
• Understanding of professional services firms, financial services or corporate clients
• Interest in working across industries (energy, consumer, healthcare, technology financial services, etc.)