我们知道,众包和开放式创新具有很大的力量。

- Dyan Finkhousen


领先的学习者

外部专业知识让创新装上加速引擎


今天,GE(通用电气)是一家领先的数字行业公司,该公司通过互联的、具有快迅响应性的和预先性的软件定义设备和解决方案实现行业转型。 GE 通过全方位国际知识交流,每项业务都能共享和获取相同的技术、市场、结构和知识。2014 年,GE 斥资 45 亿用于研发,并聘用的研发人员将近 3000 人。

Dyan Finkhousen 领导 GE 的开放式创新和众包。Finkhousen 和 GE 知道通过先进制造技术和流程解决问题需要各方协作。他们认为,任何组织都不可能拥有所有的优秀思想,因此他们探索新的商业模式、新的学习方法以及寻找与各地专家和企业家的新合作方式。

对于 Finkhousen,寻找合适的专业知识并对其充分利用“既是一项技术也是一门科学。”这既需要一个开放的学习心态和热情,也需要明确的目标和问题。所以,Finkhousen和她的团队每当与外部专家沟通时,都要确保他们做好全面的准备。他们定义项目怎样才算成功,阐明为什么专家是交流的正确人选,并且明确最后他们想要获得什么。然后,他们不断跟踪他们的学习内容,这是取得进步的一种更聪明的做法。

Transcript

I’m Dyan Finkhousen. I lead open innovation and crowd sourcing for GE.

GE is really undertaking a renaissance, if you will.

We have a very aspirational goal in front of us. Evolving from a traditional industrial company to a digital industrial company, which, for us, means new business models.

We decided to set up a Center of Excellence within GE because we knew that there was a lot of power in crowd sourcing and open innovation in really collaborative innovation models.

We’re the innovation super-highway for GE

My customers really very simply are GE business leaders, really anyone throughout GE who is accountable for business outcomes. By giving them access to resources outside of the company, what we do is basically put a bit of a turbo-boost behind that resource base.

GE has a long and very successful history of closed innovation systems, so for 130 years – since Thomas Edison – we have built a very strong stewardship of intellectual property, and for us to open up our business process to people who are not GE employees, requires, really, a leap of faith.

When the GE teams are coming to us for help, generally speaking, that means that they’re considering doing business in a very new and different way. My team has been able to really streamline and codify that protocol.

When we began this journey, we knew that we needed to leverage a lot of what was in place, and that we didn’t have to build everything on our own. That was the key to speed and that was the key for us to learning quickly and effectively.

GLG is really a great match for GE teams who need that expertise on demand.

If the teams across GE want to introduce new perspectives into their innovation process, if they want to access expert pools, we’re able to create a very efficient, innovation transfer system that allows people with the expertise outside of GE to help solve some of the world’s most pressing opportunities by collaborating more effectively with expert communities around the world.

We’re evolving from a traditional large complex global industrial company to a digital industrial company.

Really to be successful in that journey as a company, we have to also find new ways to learn. It’s absolutely critical to our success.

I’m Dyan Finkhousen and I’m GE’s expert on expertise.