GLG is seeking a Senior Engagement Team Leader to oversee a client service team of about 15 Client Solutions professionals on our Private Equity business focused in France, Spain and Italy. The Senior Engagement Team Leader plays a crucial leadership role in GLG’s service organization, overseeing and executing short and mid-term client engagements for leading private equity clients. The Senior Engagement Team Leader ensures their team develops commercial, service development, compliance and people skillsets. The Senior Engagement Team Leader partners with Business Development in expanding client relationships and is part of EMEA Private Equity Leadership in developing and implementing business performance improvement initiatives.
Specific responsibilities include (but are not limited to):
- Managing and leading a team of junior to mid-level professionals by ensuring best in class client service practices are upheld to drive commercial upside and win competitive share.
- Coaching and managing their team, supporting the team’s professional growth, and actively managing team performance and fostering GLG’s culture within the team.
- Designing and executing interactions between GLG Council Members (including industry executives, independent consultants, academics, and former policy makers across all sectors) and our clients across GLG’s suite of products. Clients seek GLG's support on due diligence, internal studies, or other strategic/operational research. Interactions typically consist of 1:1 telephone consultations, but may also consist of surveys, in-person meetings, panels, or larger consulting engagements.
- Partnering with EMEA Private Equity Business Development to grow GLG client relationships in the region, including new clients and senior stakeholders. Leverage proactive outreach, essential project execution, post-project client feedback, and in-person client meetings.
- Developing and implementing strategy for key client accounts in close collaboration with our Leadership and Business Development teams. Track team performance to create plans to accelerate growth and revenue near- and long-term.
- Enhancing the GLG Councils by developing relationships with GLG’s most respected thought leaders and business professionals, as well as recruiting new senior executives and experts through networking and direct outreach.
Our expectation in the medium term is for this successful candidate to become a top flight Senior Engagement Team Leader who warrants swift on-plan promotion, have responsibility for complete ownership of top tier client service, and will materially affect business change with our clients. This role will be looked at as a GLG leader, and therefore a trusted driver of the overall EMEA Financial Services Private Equity business unit.
An ideal candidate will have the following:
- 7-10 years’ experience demonstrating best in class client service capabilities
- Business-level fluency in English.
- Proven ability to manage and motivate a team of client service professionals
- Successful track record of working in fast paced, client service environment
- Strong go-do attitude and track record of business growth / turnaround
- Passion for problem solving
- Outstanding communication skills and willingness to call and engage senior professionals
- Understanding of financial services clients. Interest Private Equity and in working across industries (energy, consumer, healthcare, technology, business services, real estate, etc)
About GLG / Gerson Lehrman Group
GLG’s platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG’s 650,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.