Client Solutions

Client Solutions Associate, Portuguese | January, February, March 2022 Start Date

Experience Level: Junior

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We are seeking recent graduates to join GLG as Associate who have a strong interest in excelling at best-in-class client service in a performance-driven, merit-based, and team-oriented environment.​ You will have the opportunity to flex your language skills by focusing on our business throughout Latin America with projects in both Portuguese and English.

Associates are the engine behind building GLG’s Insight Network – the world’s largest and most varied source of first-hand expertise. Associates recruit new executives and industry professionals into our database of subject matter experts for time-sensitive consulting engagements while also partnering with GLG’s Client Solutions teams to ensure we delight our clients. Successful Associates master professional and transferable skills that include sourcing, funnel management, professional communication, phone presence, workload balancing, and time management.

Promotion to Senior Associate occurs typically after 12 months when specific quantitative and qualitative goals are achieved.​

Key Associate Responsibilities Include

  • Full-cycle recruiting – including but not limited to sourcing leads, performing various types of outreach, pitching GLG’s business model, and working with internal stakeholders to delight clients​
  • Aligning with the Latin America Client Solutions team on urgent client requests, deadlines, and goals in tight timeframes and short project lifecycles ​
  • Adhering to and upholding GLG’s compliance standards and company values to protect the integrity of client engagements​
  • Meeting and exceeding goals across multiple recruiting projects at any given time​
  • Vetting recruits based on client needs as well as briefing recruits on GLG’s business model, policies, compliance, and terms & conditions​

 As an Associate, You Will Learn

  • Excel in a fast-paced, metrics-driven, entrepreneurial, and challenging environment​
  • Develop strong, transferable business skills – including client service excellence, written and oral communication, client and account management, time management, negotiating, problem solving, project management, and the ability to achieve commercial targets ​
  • Collaborate with colleagues on and across teams to build and shape a business​

 Ideal Candidates Also Have

  • Bachelor’s degree (required)
  • Fluency in Portuguese (required)
  • Strong interest in developing the skills to excel at client service in a high-volume environment
  • Superior communication (oral and written) and interpersonal skills
  • Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing, and fast-paced environment
  • High motivation to exceed personal weekly, monthly, and quarterly commercial metrics
  • Confidence in making outbound cold calls
  • Strong problem-solving skills and hustle attitude
  • Receptive to close coaching and feedback
  • Insatiable desire to learn about new topics
  • Willingness to work flexible and extended hours (including evenings) outside of the traditional workday, as needed based on client needs

 What We Offer

  • Salary/Benefits: This position offers a competitive base salary, eligibility for a year-end performance-based discretionary bonus, and a comprehensive benefits program that includes our flexible/open PTO policy. All U.S. GLGers also have access to other benefits such as tuition reimbursement, wellness programs, speaker series events, employee resource groups, and ample social impact programs.​
  • Mobility: When certain performance and tenure requirements are met, employees can explore mobility opportunities in different roles, offices, and/or regions​
  • Work Environment: Although we are currently working from home due to the global pandemic, all of our U.S. offices are open for employees who would prefer to work in an office setting. Our U.S. offices offer numerous perks and vary by location. When working in our New York or Austin offices, employees can enjoy incentives such as complimentary meals, full service barista bars, and access to on-site gyms. 

About GLG / Gerson Lehrman Group

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of 900,000+ experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLGinsights.com.