Relationship Specialist - July

Dublin, IE

They are responsible for responding to and resolving inquiries from GLG Council Members and internal colleagues. They contribute to team initiatives including system and process improvement efforts to strengthen the overall quality of the GLG Councils.  

Relationship Specialist thrive in a fast-paced environment, multitasking between various responsibilities. They are curious individuals who are excited about a communication-driven, problem-solving role. Whether it is walking the Managing Director of a Fortune 1000 company through GLG’s project workflow and payment platform or chatting with a new Council Member about building out their profile via our online chat feature, this role is an exciting entry-level position in a growing global firm.

Key Responsibilities: 

As a Relationship Specialist, each day will present a variety of inquiries from both Council Members and colleagues requiring critical thinking and creative problem-solving skills. You will learn to master the Council Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills. In our open and collaborative work space, you will communicate with colleagues across multiple GLG teams in a friendly, idea-sharing, and support-driven manner.

  • Complete a fast-paced training program and stay up-to-date on workflow and system changes before going “live” and handling Council Member inquires with increasing autonomy
  • Interact with GLG Council Members and address their inquiries, via email, telephone, and live chat regarding their consulting relationship with GLG, including issues relating to payment and technology tools
  • Partner with other GLG teammates to develop a deep understanding of client/end market strategy and offer support to alignment teams
  • Collaborate with GLG’s compliance team to protect the integrity of all GLG engagements and to ensure that Council Member profiles are complete and up-to-date

The Ideal Candidate:

Across all of our positions, GLG seeks excellence, integrity, creativity, and professionalism. Specifically, we look for individuals who thrive in new environments and approach their work with precision and a drive to continually improve overall skill-set and performance.

For this position, we seek applicants with bachelor's or master’s degrees from top-tier colleges or universities, or equivalent work experience. The following factors will strengthen an applicant’s candidacy:

  • Native level fluency in English and French is required, with an additional language ( Spanish, Italian, German, Russian etc) preferred but not required.
  • Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, in-person, etc.)
  • Experience working with online ticketing systems (i.e., Zendesk)
  • Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
  • Strong analytical and problem-solving skills
  • Passion for fast-paced learning, especially in a technology-enabled environment
  • Passion for high level customer service with a successful track record in working in a team environment
  • Ability to work effectively independently and/or collaboratively in a team

 Compensation and benefits:

Competitive base salary plus monthly commission programme with comprehensive benefits (including healthcare coverage and a contributory pension plan), generous vacation and holiday schedule.

 About GLG / Gerson Lehrman Group

GLG’s platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG’s 650,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.

Notes: GLG does not allow employees to trade public equities or debt. 

 

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.