Project Support Manager

Austin, TX, United States

Job Summary:

GLG is seeking an entrepreneurial candidate to join our Project Support team in Austin, Texas. Project Support Managers lead a team of professionals who act as front-line relationship managers to GLG Council Members, a network of business and investment leaders that are driving industry decisions throughout the world, and to GLG clients. Project Support Managers are self-starters, flexible and driven. They are always striving to further streamline the experience of our Council Members and clients, both in terms of technology platform and interpersonal interactions, driving key strategic initiatives and ensuring superior service.

A Project Support Manager will also oversee Project Support Specialists (PSS) who are responsible for scheduling consultations between GLG’s clients and selected Council Members, including business leaders, scientists, academics, former public sector leaders and subject matter specialists. PSS will develop a deep understanding of GLG’s business model, project lifecycles, and end-client markets. PSS will also acquire experience and expertise in client servicing and professional communication.

Specific responsibilities include (but are not limited to):

  • Manage and lead Project Support Specialists locally 
  • Suggest innovation around products and services that will lead to cost savings, and work with other teams to bring ideas to fruition
  • Conduct regularly scheduled individual meetings as necessary to act as a mentor, provide regular performance feedback and quarterly reviews and create personal development plans
  • Grow and develop the team by participating in interviews
  • Train and mentor colleagues to ensure excellence in both Council Member and client service, communication skills and compliance
  • Motivate and maintain high morale of team members by creative and innovative means
  • Help to develop or update team goals, policies and procedures
  • Monitor and analyze reports (daily, weekly, and monthly) to enhance team efficiency, quality, and productivity
  • Contribute to, and in some cases lead, key strategic initiatives in partnership with GLG leadership

An ideal candidate will have the following:

  • 2+ years experience in a customer-facing role, or commensurate experience in communications, journalism, marketing, or other relevant field
  • Demonstrated success managing a team and desire to mentor and manage employees 
  • Bachelor's degree or higher 
  • Demonstrated commitment, judgment, emotional maturity, and intensity, ideally in a fast-paced, multi-task-oriented environment
  • Passion for solving complex problems and executing best-in-class customer service
  • Demonstrated fluency in using technology tools to improve effectiveness and increase efficiency
  • Strong communication, presentation, and interpersonal skills
  • A demonstrated ability to work effectively across teams and business units to achieve success
  • Proven proficiency with Microsoft Office programs (including Excel and Outlook) and other database and technology tools are required


About GLG / Gerson Lehrman Group
:

GLG’s platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG’s 650,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.

Culture and Professional Development:

The Austin office also offers training sessions to explore additional topics, teach valuable skills, and indulge curiosity. We also welcome our experts and other guest speakers to teach us what they know – because our learning mission extends to ourselves. And our fun, team-focused environment includes community volunteer programs, a dynamic activity-based work-space, an in-office barista bar, book club, a mentor program, and various team-building and health & wellness activities.

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.