Part Time Work From Home Customer Service Representative

Austin, TX, United States

GLG’s customer service team is hiring several part-time (20 hours/week) work from home representatives to join our team.

Customer Service Representatives help address questions from GLG’s Council Members: 600,000 former C-suite executives, academics, scientists, policy specialists, former public-sector leaders and other top professionals. Customer Service Representatives interface with Council Members daily to strengthen their relationship with, and understanding of, GLG.

Customer Service Representatives thrive in a fast-paced environment. They are curious individuals who are excited about a solutions-driven role and interacting with business and investment leaders.

Schedule: You create your own! We’re a global organization and you can choose the hours you work, as long as they’re spread out across the week.

Key Responsibilities:

As a Customer Service Representative you will:

  • Interact with GLG Council Members by addressing their email inquiries regarding their consulting relationship with GLG, including issues relating to project status, payment and technology tools
  • Meet daily individual and team resolution targets by managing time and productivity expectations
  • Stay current with knowledge of internal categorization system, customer workflow, content analysis and data entry methodologies

Qualifications:

Across all of our positions, GLG seeks excellence, integrity, and professionalism. Specifically, we look for individuals who thrive in a fast-paced environment and approach their work with precision and a drive to continually improve overall skill-set and performance.

  • Live within the Austin area
  • Previous professional experience in a customer-service capacity, preferably in a high-volume, transactional environment
  • Strong communication and problem-solving skills using a variety of online communication channels (e-mail, Zendesk).
  • Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
  • Passion for fast-paced learning, especially in a technology-enabled environment
  • Previous experience in a work from home role preferred
  • Bachelor’s degree or equivalent work experience preferred

Work From Home Requirements:

  • A space at home where you can work without distractions
  • Comfortable in a computer-based role for up to 8 hours a day
  • Reliable and high-speed wireless or hardwired internet with a minimum internet capacity of 5 MBPS down and at least 1 MBPS up

You must be willing to come into the GLG Austin office for an orientation, to pick up a GLG-issued laptop and for two full days of paid training. Additional training and periodic visits to the GLG Austin office may also be required.

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for on-demand professional learning. Businesses rely on GLG to learn from 600,000+ member-experts; clients look to address complex strategic challenges and make better business decisions within a rigorous compliance framework. Headquartered in New York City, GLG’s 1,500+ employees work from offices in 12 countries. Visit www.GLG.it.

We believe strongly in our mission - and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.

To learn more, visit www.GLG.it.

Notes: GLG does not allow employees to trade public equities or debt.

Apply

EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.