Intern- Member Solutions

Shanghai, CN

GLG’s Member Solutions team are enthusiastic professionals who act as front-line relationship managers with GLG Council Members. This Internship is an exciting opportunity for university students to learn how to build and maintain relationships.  Member Solutions interns provide support to help enable the successful management of relationships with GLG’s Council Members: 500,000 former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals.

 

As a Member Solutions Intern, each day will present a variety of inquiries from both Council Members and colleagues requiring critical thinking and creative problem-solving skills. You will learn to master the Council Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation, and translation and communication skills.

 

Specific responsibilities include (but are not limited to):

 

 

In our open and collaborative work space, you will communicate with colleagues and Council Members across the greater Asia Pacific region in a friendly, idea-sharing, and support-driven manner, focused on achieving the following tasks

  • Complete a fast-paced training program that leads to effective support of Member Solutions team
  • Improve and enhance GLG messaging to Council Members by reviewing and translating content from English to Simplified Chinese
  • Interact with GLG Council Members and address general inquiries, via email, telephone regarding their consulting relationship with GLG, including issues relating to payment and technology tools
  • Collaborate with GLG’s compliance team to protect the integrity of all GLG engagements and to ensure that Council Member profiles are complete and up-to-date
  • Other tasks based on team requirements.

 

 

An ideal candidate will have the following:

 

Across all of our positions, GLG seeks excellence, integrity, creativity, and professionalism. Specifically, we look for individuals who thrive in new environments and approach their work with precision and a drive to continually improve overall skill-set and performance.

 

  • Native Mandarin and Proficient English speaker with excellent communication skills required, third Asian languages a plus. (high score of TOFEL, IELTS is preferred)
  • Current third-year student at a top-tier local Shanghai university, preferably pursuing a degree in foreign language, communication, or business administration
  • Excellent communication skills including demonstrated proficiency in oral, writing and presentation abilities in a business focus setting using a variety of communication channels (telephone, email, in-person, etc.)Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment;
  • Strong analytical and problem-solving skills;
  • Passion for fast-paced learning, especially in a technology-enabled environment;
  • Passion for high level customer service
  • Ability to work effectively independently and/or collaboratively in a team;
  • Able to attend 2~4 days per week.

 

 

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for on-demand professional learning. Businesses rely on GLG to learn from 600,000+ member-experts; clients look to address complex strategic challenges and make better business decisions within a rigorous compliance framework. Headquartered in New York City, GLG’s 1,500+ employees work from offices in 12 countries. Visit www.GLG.it.

Notes: GLG does not allow employees to trade public equities or debt.  All prospective new hires are required to undergo a background check.

 

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.